FAQ

THE BASICS ARE IMPORTANT!

1. What is The Winesider?

Pleased to meet you! 😊 The Winesider is the first company that supports the restaurateur in managing the cellar and that supplies wines on consignment .

How do we do it?

Simply by being by your side , listening to you and using an innovative system for managing your cellar. To save you time, reduce your costs and increase revenues.

Don't stop here! Go ahead and discover all our services.

2. How does it work?

  1. The wine list is defined together, if you want with one of our expert consultants The Winesider, from whom you will also receive advice based on your menu and your seasonal offers.
  2. We will activate the "wine on consignment" service based on the wine list discussed with our sommeliers and, together with the bottles of wine, upon first delivery you will receive the access credentials to your personal area of ​​our App from which you will have full control of your virtual wine cellar.
  3. Every week you will communicate your bottle consumption through The Winesider app, and you will receive an automatic reorder based on your consumption.
  4. Take advantage of the time you save in managing the cellar to dedicate it to your place, your collaborators and your customers, let us know your consumption weekly, TheWinesider will take care of the rest!
  5. You can contact us and express your interest at info@thewinesider.com ( if you want to do so, write to us here!), we will tell you how the service works.

3. Who is it aimed at?

The Winesider is a service dedicated to restaurateurs who, like us, are true #winelovers, and love offering different labels to their customers.

4. How much does The Winesider cost?

The Winesider service has different contract sizes , which you can choose with your consultant, based on your needs!

WINE LIST AND TRAINING
TO THE STAFF

5. How do I make my wine list?

Once the contract has been signed with us , we will establish the wine list together based on your requests and needs.

6. How often can I change my wine list?

Wine is a product that follows seasonality, both due to requests from your customers and with respect to the proposed menu; for this reason the wine lists are revised according to seasonal changes, and you will be able to continuously benefit from the support of our wine specialists , at your disposal to propose changes to apply to the list.

7. Is there training for dining room staff?

The Winesider has a digital Academy with over 60 video lessons dedicated to dining room staff.

We can also organize wine training for the dining room staff, in presence "ad hoc" for you, suggesting pairings with your menu.

THE WINESIDER APP

8. On which devices can I use the winesider app?

With The Winesider App you can digitally manage your cellar and take advantage of our services, it is accessible via your tablet, iOS or Android phone, or PC, from the website: www.thewinesider.com in the 'LOGIN' section by entering your login credentials access, provided upon signing the contract.

CONTACT THE WINESIDER

9. How do I speak to a the winesider sales representative?

For information and to organize a meeting you can write to us at info@thewinesider.com.

or call us at no. +39 3495767087 .

We will direct you to the local sales representative with whom you can discover our services and start saving.

10. How do I contact customer service?